≡ Menu

Why Does My App Store Not Work? [Answered]

Apple’s App Store is a great place to find your favorite applications and games for iOS and Mac OS devices.

It has been designed and managed so nicely that you don’t even have to look for other third-party stores or apps. You can find almost all the apps that are required for any smart gadget these days.

Apart from this, the App Store app can be used to receive official Apple updates for your apps as well as devices. You just have to tap on the Updates section to find and download these updates on iOS and Mac system.

Even though you can download so many interesting apps and games from App Store, it can irritate you at times. Like many unknown software problems, the App Store also doesn’t work properly on some Apple gadgets. And when it doesn’t respond or crashes on your screen, you can’t really download anything from it.

To find more details about such issue, we’ll take a look at one of the frequently asked questions by Apple users –

Why does my App Store not work?

Here are some genuine reasons behind such unusual behavior –

Incompatible OS

Have you installed any modified version of Mac OS on your computer?

Sometimes, these OS or advanced themes can modify important files and make your job difficult while downloading App Store updates. If you’ve installed such incompatible version of OS, please remove it immediately and install a fresh copy of official Mac OS.

It’s important to note that App Store is designed to support official OS environment on your devices.

App Store Not Working due to Upcoming New Launches

As you know, Apple announces new devices as well as Mac OS upgrades in their grand events in the US.

To make these updates available to end users, Apple’s team takes down their App Store for few minutes. This short period of time allows them to implement quick changes to the UI and other features.

Now, if you try to access App Store during this time, you won’t be able to access it. You’ll have to wait for few minutes to use the store again.

Also, if you want to download Mac OS file in this period, it’s better to wait for a day or two. People often rush to download their new updates as soon as they get the news about it. This makes it difficult to fetch these files on the computer at optimum download speed.

Third Party Apps

Like incompatible OS issue, some third party apps can block your access to the App Store.

There are many apps available on the Internet that enable security features to disable App Store downloads. So, check your Mac system thoroughly and see whether you’ve installed such apps or not.

Some antivirus softwares also limit access to certain apps on your computer. If you’ve got an antivirus software or malware protection software on Mac, please disable it for few minutes and try accessing the App Store again.

Check your Internet Connection

There is a possibility that your Internet is not stable or is down for a long time.

Well, it eventually leads to no access to the App Store, as you’ll always need a good Internet connection to download applications and Mac updates from Apple’s servers.

To solve the issue, please check your cables connected to the router as well as Mac. You may also contact your service provider to get your Internet back again.

Once your Internet is up and running, do restart the computer before downloading your files from App Store. For iPhone, iPod Touch and iPad users, you should restart your devices using Home + Power button method.

Useful Solutions for iOS Users

Although it’s difficult to find the cause, you can definitely move ahead and use some of the following tips to resolve the issue.

1. Send Links in Messages

It might sound strange, but this trick has worked for lots of iPhone users.

You just have to ask your friend (other iOS users) to send app links via iMessage, SMS or your favorite instant messaging service. After receiving these links, open them directly from message screen and start downloading your files.

2. Enable App Store in Mobile Data

Did you check the settings in Mobile Data section?

In case you’ve disabled Mobile Data access for App Store, go to the Settings app and enable it for quick automated downloads.

3. Clear Cache Memory

Cache memory doesn’t occupy much space on iOS and Mac devices, but it can block your connection from accessing the App Store.

So, how do we fix this issue?

Simple! All you need to do is clear the cache memory.

Steps to follow:

  1. Restart the device using Home + Power button method.
  2. Open the App Store app on iPhone.
  3. Tap on the bottom menu options for 5-6 times.

These steps will force the App Store app to release old cache memory and refresh the page with new information.

Note – You may also release the memory by force-quitting this app.

4. Network and DNS Settings

As I mentioned above, this issue could probably be related to your network and Internet connection.

For DNS, you can certainly make changes to these settings. Use Google’s Public DNS IP addresses to avoid DNS IPs provided by your local ISP.

You can use the following IPs in DNS settings –


This trick works for websites as well. If you can’t access any particular website on Safari or Chrome, try replacing old DNS addresses with the aforementioned IPs.

5. Change Language and Time Settings

This is another way to make App Store accessible on iOS devices!

Steps to follow:

  1. Go to your Settings app from Home screen and change the ‘Language & Region’ settings.
  2. Open the App Store app and check different menu options.

If it doesn’t work, try resetting the Time & Date settings.

6. Reset your Device

When all your trial and error method options are exhausted, you can reset the device.

Yup, that’s the ultimate solution to clear memory and network related glitches from the iOS system. Do try it out if App Store’s access is your top priority!

Note – Don’t forget to backup your device before performing the reset trick.

Alright, that’s it for this post now. Did you manage to access App Store using these solutions? Drop a comment below and let me know.

0 comments… add one

Leave a Comment